Welcome to the Technology Support Page
Our technical support team is here to ensure that you have the technology tools and support you need to succeed in your teaching, research, and administrative roles.
Standard support hours of operation: 8:30 am to 9:30 pm Monday to Friday.
Contact Information:
- Call 647-483-0853 (only available during operational hours)
- Submit a support form, any time, based on your needs:
This site is targeted toward supporting instructors, researchers, and staff at the iSchool. If you are a student and need IT support please visit the Learning Hub or the Information Commons Help Desk.
Support Services Overview
We offer a comprehensive range of services designed to meet all your IT needs.
Explore the common areas of support below, or navigate to our targeted support pages by using the navigation menu above to access specialized support for your professional role.
There are two types of classrooms in the Claude T. Bissell Building: ones supported by Learning Space Management (LSM) and others supported by the Faculty of Information.
Our technical support team provides assistance with projectors, screens, internet connectivity, and more within Faculty-supported classrooms only. For classrooms managed by LSM, their team handles all technical issues.
Please refer to the tables below to find the appropriate support for your classroom technology needs.
| Faculty-Supported Classrooms | Resources |
| BL116, BL224, BL417, BL507, BL520, BL538, BL728. | For support, call 647-483-0853 or submit a support form: Support Form |
| LSM-Supported Classrooms | Resources |
| BL112, BL113, BL114, BL205, BL305, BL306, BL307, BL312, BL313, BL325, BL327, AND classrooms outside the Claude T. Bissell Building. | For LSM room assistance, contact the LSM Team.
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Not sure where to go for your IT issue? Our technical support team is happy to point you in the right direction. Contact techsupport@ischool.utoronto.ca or call 647-483-0853.
| Meeting Conferencing Support | Resources |
| Quick Guides: For self-guided support, explore the Center for Teaching Support and Innovation’s (CTSI) virtual meeting conferencing guides | CTSI Microsoft Teams Tool Guide CTSI Zoom Tool Guide |
We offer:
| For support, call 647-483-0853 or submit a support form: Support Form |
Central IT offers:
| Information Commons Help Desk |
| Office 365 Support | Resources |
| Quick Guides: For self-guided support, explore the Microsoft 365 Learning guide provided by Central IT. | Microsoft 365 Learning |
We offer:
| For support, call 647-483-0853 or submit a support form: Support Form |
Central IT offers:
| If you are experiencing issues authenticating to Microsoft 365 using UTORID, contact the Information Commons Help Desk |
| Printing Support | Resources |
We offer:
| For support, call 647-483-0853 or submit a support form: Support Form |
Student printing support:
| 4th floor student services help desk: inquire.ischool@utoronto.ca |
| Software Risk Assessment Support | Resources |
| All software run on University computers, or for teaching administration, are required to be assessed for potential risks. If you are considering a specific software for your class or project, we offer:
| Review current assessed software here. If the software you are considering is not listed, please submit a support form: Support Form |
Central IT offers:
| The Academic Toolbox |
Not sure where to go for your IT issue? Our technical support team is happy to point you in the right direction. Contact techsupport@ischool.utoronto.ca or call 647-483-0853.
| Network Support | Resources |
We offer:
| For support call 647-483-0853 or submit a support form: Support Form |
Central IT offers:
| Information Commons Help Desk U of T Wireless Connection Support Page |
Not sure where to go for your IT issue? Our technical support team is happy to point you in the right direction. Contact techsupport@ischool.utoronto.ca or call 647-483-0853.
| Hardware Support | Resources |
We offer:
| For support call 647-483-0853 or submit a support form: Support Form |
Not sure where to go for your IT issue? Our technical support team is happy to point you in the right direction. Contact techsupport@ischool.utoronto.ca or call 647-483-0853.
| Phishing and Email Security Support | Resources |
If you receive an email that you suspect is phishing, and you have NOT interacted with it, report it by selecting the U of T Report Phishing button in Outlook:  |
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| If you receive an email that you suspect is phishing, and you HAVE interacted with it, contact our technical support team immediately. | Call 647-483-0853 or email techsupport@ischool.utoronto.ca immediately. |
| Incident Support | Resources |
If you are experiencing any of the following critical computer security issues please contact our IT Team immediately:
| For support, call 647-483-0853 or submit a support form: Support Form |
| Central IT offers immediate support for any security incidents experienced by students. | Information Commons Help Desk |
| Physical Theft | Resources |
| If you experience a physical theft of your personal or classroom hardware, please contact our technical support team immediately. | Call 647-483-0853 or email techsupport@ischool.utoronto.ca immediately. |
| If you are a student and experience a physical theft, please contact campus police. | Campus Police |
Not sure where to go for your IT issue? Our technical support team is happy to point you in the right direction. Contact techsupport@ischool.utoronto.ca or call 647-483-0853.
| Quercus Support | Resources |
If you need support with the following issues on Quercus:
| Contact the Program, Technology & Student Services Administrator:
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Central IT offers:
| Information Commons Help Desk |
Not sure where to go for your IT issue? Our technical support team is happy to point you in the right direction. Contact techsupport@ischool.utoronto.ca or call 647-483-0853.